FREQUENTLY ASKED QUESTIONS
When am I able to return an item? Is there a deadline?
Unused items may be returned for a full refund within 7 days of the delivery date. If after these 7 days you decide you are unsatisfied with your purchase it can still be returned for store credit and/or exchange. The customer will be responsible for return shipping costs. To read more about our return policies visit: Returns Warranty
Can I use more than one promo code per order?
Currently prairiesupplyco.com only offers one promo code per order to be applied at checkout. This is separate from the free shipping we offer with orders over $100 CAN.
What if my product is damaged or defective?
If you receive a damaged or defective item, please contact us and we will help you exchange or return the item.
Do you ship internationally?
We do! Prairie Supply Co. now ships all around Canada and the U.S
How do I check the status of my order?
Once your parcel has shipped you will receive a confirmation e-mail including your tracking number. To read more about shipping terms visit: Returns Warranty
What payment methods do you accept?
- American Express
- Shopify Pay
- Apple Pay
- Google Pay
- Pay Pal
- Prairie Supply Co. Gift Cards
The item or size I want is currently sold out online, what now?
The stock on our website is a current up to date reflection of our available stock. Please e-mail us at firstname.lastname@example.org if you have any questions about if or when we would be restocking a certain size, style or brand.